POLICIES
Shipping & Returns
This page outlines supported destinations, customs responsibility, and return conditions for Drop 001.
Shipping
Simple, predictable, and kept discreet.
Where do you ship from?
All orders are shipped from the Netherlands.
Supported destinations (Drop 001)
Due to customs regulations and freshness handling, Drop 001 is currently shipped only to the destinations listed below. Supported destinations may change based on logistics conditions.
Austria, Belgium, Bulgaria, Croatia, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Svalbard.
Not listed? Contact us from hello@noa.earth before ordering, we’ll confirm the most current status for your destination.
Delivery time
Orders are typically processed within 1–3 business days. Delivery times vary by destination and are estimates, not guarantees. Tracking is provided where available.
Discreet packaging
All parcels are shipped in neutral, discreet packaging with no product indication on the exterior.
Freshness during shipping
Drop 001 contains a perishable product. Transit times are optimized to preserve freshness. If your parcel arrives damaged, compromised, or significantly delayed, contact us immediately with photos and your order number.
Customs & local responsibility
Clear responsibility. No surprises later.
Drop 001 is lawfully marketed in the Netherlands. While we ship to supported destinations, national regulations and enforcement practices may differ.
It is the customer’s responsibility to verify that the product is permitted for import and use in their country before ordering. NOA is not responsible for parcels delayed, seized, or destroyed by customs authorities.
Returns
Because Drop 001 contains a perishable product, return eligibility is limited.
Right of withdrawal (EU)
Under EU consumer rules, the right of withdrawal does not apply to goods that are liable to deteriorate or expire rapidly. For this reason, perishable products may be excluded from the standard withdrawal/return right.
Eligible for return
- Unopened products in original sealed condition
- Items damaged in transit (with photo evidence)
Not eligable
- Opened products
- Products stored improperly
- Products returned outside the stated return window
Return window
Return requests must be initiated within 14 days of delivery. Contact us before sending any product back. Unauthorized returns may not be accepted.
Refund process
If your return is approved, refunds are issued to the original payment method. Processing times depend on your payment provider. Shipping costs are non-refundable unless the product arrived damaged or incorrect.
If your parcel arrives damaged, or compromised, contact us immediately with photos so we can assist quickly.